Specializing in PDA phones, GPS, iPod, MP3 players & related gears. A must-visit store for advanced PDA phones!

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Where applicable, details of manufacturers guarantees or service arrangements will be provided with the product. After sales service and warranty/guarantee claims can be dealt with by your local FG retail store or info@freshgear.com.my. If you would like to receive a copy of a guarantee for a particular product prior to purchase, please write to:

Customer Services (HQ)
Fresh Gear Sdn Bhd
7-0-1, Megan Corporate, Block B,
Jalan 1/125E, Taman Desa Petaling
57100 Kuala Lumpur Malaysia.
Tel :+603 9058 1080
Fax:+603 9056 1080

Fresh Gear Outlet and Kiosk
Fresh Gear @ Ground Floor Low Yat Plaza
G1A, Plaza Low Yat,
Jalan 1/77 Bukit Bintang
55100 Kuala Lumpur Malaysia.
Tel :+603 2148 0399
Fax:+603 2148 4212

Gadget Island @ 2nd Floor Low Yat Plaza
2-k13, 2nd Floor, Plaza Low Yat,
Jalan 1/77 Bukit Bintang
55100 Kuala Lumpur Malaysia.
Tel :+603 2144 5399

Fresh Gear @ Mid Valley Megamall
Kiosk 2, IT world JA3, 2nd Floor,
Mid Valley Megamall, Mid Valley City,
58000 Kuala Lumpur Malaysia.
Tel / Fax:+603 2284 0399

Fresh Gear @ Sunway Pyramid
Unit 28, IT world JA3, 2nd Floor,
Mid Valley Megamall, Mid Valley City,
58000 Kuala Lumpur Malaysia.
Tel :+603 2284 0399
Fax:+603 5621 5399

Fresh Gear @ Digital Mall
G-10, Ground Floor,Digital Mall,
No.2, Jalan 14/20, Seksyen 14,
56100 Petaling Jaya, Selangor, Malaysia.
Tel :+603 7954 0399
Fax:+603 7957 6399

If you are not happy with any aspect of our online service or if you have any queries or comments relating to an order placed online, please e-mail us at sales@freshgear.com.my and we will do everything we can to help you.

If you purchase a product from us which is found to be faulty we will supply a replacement product, arrange for a repair or give you a refund of the purchase price. Refer to "Warranty Procedures" below. Certain products like screen protectors can only be exchanged if faulty or if returned unused with the original seal and wrapping intact. Methods of return are as follows:

i. International Order By Post. You may return it via post to Fresh Gear Sdn Bhd, 7-0-1, Megan Corporate Park, Block B, Jalan 1/125E, Taman Desa Petaling, 57100, Kuala Lumpur. Postal charge is to be paid by buyer depending on return conditions. Refer to iii.

ii. Local Order To a FG Store. Simply return the item to FG Store where you purchased from, for a replacement.

iii. Where there is no fault found with the goods we do not refund delivery charges and may charge for collecting the goods. This guarantee is in addition to and does not affect your statutory rights. If you post the item to us, or we collect it, we will endeavour to send you a replacement or refund your payment, within 14 days.

1.One (1) year warranty for all the devices from the principle brand.

2.Additional warranty from Fresh Gear, have to send back to any of Fresh Gear outlet for warranty procedures with our warranty Certificate.

3.* Faulty unit within seven (7) days from the date of purchases is allowed to one to one exchange from the principle At least seven (7) working days needed to be process the exchange.

4.Purchase after seven (7) days will be send back to the principle services center for warranty service.

a. Customer sends directly to services center, process up to 7 working day

b. Customer send to Fresh Gear, process up to 14 working days.

5.Principle service center contact:-